SHIPPING, RETURNS & POLICY
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Shipping, Returns & Policies
Definitions and Key Terms
To ensure clarity, the following terms are used consistently throughout this Shipping, Returns & Policy section:
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Company: Refers to Aircraft Tungsten (“we,” “us,” or “our”), responsible for handling your information under this policy.
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Customer: Any individual, company, or organisation using Aircraft Tungsten’s services.
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Device: Any internet-connected device, such as a smartphone, tablet, or computer, used to access our website and services.
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Service: The services provided by Aircraft Tungsten, as outlined on our website or in related documentation.
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Website: Our official site, accessible at www.aircrafttungsten.com.
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You: Any person or entity registered with Aircraft Tungsten to use our services.
Payment Methods
We accept the following secure payment options:
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Credit / Debit Cards
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PayPal
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AfterPay
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Offline Payments (subject to prior arrangement)
Shipping Policy
At Aircraft Tungsten, we strive to provide fast, secure, and reliable shipping at competitive rates. All items are carefully packaged to ensure safe delivery in pristine, machine-shop condition.
Shipping Carriers & Estimated Delivery Times
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FedEx International: 5–7 business days
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DHL International: 5–7 business days
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Australia Post (Domestic): 3–10 business days
Please note: Shipping times are estimates provided by the couriers and may vary. We are not liable for any delays beyond our control.
Order Processing
Orders are typically processed within 1–2 business days. Shipping fees are calculated at checkout based on order size and destination.
Tracking Links:
For more on our couriers’ services:
Have questions about shipping? Contact our support team anytime.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not, we offer hassle-free returns and exchanges within 30 days of the purchase date, provided the following conditions are met:
Return Guidelines
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Contact us with your order number and reason for return.
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Items must be returned in original condition and packaging.
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Return shipping is the customer’s responsibility and must be Tracked and Signed.
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We are not liable for returns lost or damaged in transit.
Inspection & Fees
All returned items are inspected by our Quality Control team. Items showing signs of wear or modification, may not be refunded: May included, but not limited to:
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Scratches, chips, stains, or engravings
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Any other signs of prior use (unless the item is faulty)
Shipping fees are non-refundable. Refunds will be issued to the original payment method within 5–7 business days of receiving and inspecting the returned item.
Custom Orders
Items custom-made to client specifications are non-refundable. We provide CAD drawings before production for your approval. Please review all measurements and designs carefully, as we are not responsible for incorrect customer-provided dimensions.
Cancellations & Out-of-Stock Items
If an item is out of stock or unavailable due to inventory issues, we may cancel your order. You will be notified promptly, and if payment has been made, a full refund will be issued.
Contact & Support
Need help with a return or shipping inquiry?
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Use our Live Chat feature
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Email us at: support@aircrafttungsten.com
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Phone: Inside Australia: 1300 611 518. Outside Australia: +61 1300 611 518. (International Calling Charges May Apply)
By using our website, creating an account, or making a purchase, you agree to this policy and the terms outlined herein. We may update this policy from time to time; any changes will be posted on this page.