WARRANTY & CLAIMS
Warranty Policy
At Aircraft Tungsten, we are committed to providing high-quality tools that meet professional standards. We stand confident behind our products which is why we offer the following warranty terms:
Pneumatic Tooling – 3-Year Warranty
All pneumatic tooling purchased from AircraftTungsten.com is covered by a 3-year parts and labor warranty for defects in materials or workmanship under normal use. If a qualifying issue arises within this period, we will repair or replace the item at no cost.
Please note:
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General wear and tear—including degradation of seals, gaskets, or any components affected by regular use—is not covered.
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Shipping both to and from our facility is the responsibility of the buyer.
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It is the buyer’s responsibility to ensure adequate insurance coverage for transportation. We are not liable for damage or loss in transit.
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The buyer should ensure preventative maintenance ie: oiling should is carried out to preserve the life of the tool. This should be carried out in accordance with the manufactures handbook.
Other Tooling – 12-Month Warranty
All other tooling items (excluding pneumatic tools) are covered by a 12-month warranty against manufacturing defects under normal operating conditions. This warranty does not cover:
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Normal wear and tear
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Damage due to misuse or improper maintenance
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Unauthorised modifications or repairs
Making a Warranty Claim
To initiate a claim, contact us at:
📧 support@aircrafttungsten.com
Quoting your order number and serial number of the tool. (Where applicable).
Our support team will guide you through the process, including required documentation and return instructions.
Limitations
This warranty does not cover:
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Accidental damage or neglect
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Wear and tear from normal usage
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Any modifications or repairs made without prior approval
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Shipping damage due to inadequate packaging or lack of transit insurance
By purchasing from AircraftTungsten.com, you acknowledge and agree to these warranty terms.